Subscription Governance

Cancellation & Return Policy

Guidelines for account cancellations, subscription termination, hardware returns (if applicable), and data retention post-cancellation.

1. Subscription Cancellation

Subscribers may cancel their Exxari platform subscription at any time directly through the Account Workstation settings or by contacting customer support.

Cancellations take effect at the end of the current active billing cycle. Subscribers retain full access to application features and diagnostic engines through the remainder of the paid term.

No Cancellation Penalties:

There are no termination fees or cancellation penalties for discontinuing standard monthly or annual SaaS plans.

2. How to Cancel

2.1 Self-Service Cancellation

  1. Log in to the Exxari Workstation portal.
  2. Navigate to Settings > Billing & Subscriptions.
  3. Select Cancel Subscription and confirm termination. An email confirmation will be dispatched automatically.

2.2 Assisted Cancellation

Alternatively, account administrators may submit a written cancellation request to `support@exxarihealth.com` at least 48 hours prior to the next scheduled renewal billing date.

3. Hardware & Diagnostic Equipment Returns

In instances where hardware integrations or connected lab diagnostic peripherals are provided under lease or trial terms:

  • Return Window: Unopened or unused physical diagnostic hardware units may be returned within 30 days of delivery.
  • Condition Requirement: Returned equipment must be in original packaging with all security seals intact.
  • Return Shipping: Customers are responsible for return shipping fees unless the return is due to a verified hardware defect upon arrival.

4. Post-Cancellation Data Portability & Retention

Upon subscription cancellation:

  • 30-Day Export Grace Period: Account administrators have 30 days post-cancellation to export laboratory reports, patient metrics, and audit logs.
  • HIPAA Compliance Retention: Patient health information (ePHI) and medical transaction logs are securely archived for a minimum of 6 years in accordance with statutory healthcare mandates before permanent sanitization.

Customer Support & Account Management

If you require assistance with canceling a service, exporting data, or processing a return, contact support:

Office AddressCustomer Care, Exxari Inc.